Refunds and Billing Adjustments

Refund basics

Refunds on ThailandAPI are tied to payment records and the subscription that was charged.

When a refund may happen

• A charge was created in error
• A payment needs to be reversed after a billing issue
• A service interruption or account change requires a manual billing adjustment
• An API shutdown flow triggers refund handling for affected subscriptions

What to review first

• The payment ID
• The related subscription and package
• The payment status such as pending, successful, failed, or refunded
• The billing period and charge date

What the status usually means

• pending means the payment or refund flow is still being processed
• successful means the original payment completed
• failed means the original charge did not complete successfully
• refunded means the payment has been refunded fully or partially

Before opening a support case

• Confirm which API and subscription were affected
• Check whether the charge is already marked as refunded
• Keep the payment ID, subscription ID, and billing period ready
• Note any recent plan changes or cancellations

Good expectations to set internally

• Not every billing question results in an immediate refund
• Some cases need validation against payment history and subscription state
• Payment timelines may differ depending on gateway processing and the type of adjustment

Where to check progress

Use the billing and payment history pages in your dashboard to track the latest status. If support is needed, include the payment record you already reviewed so the case can move faster.